1. If it is not necessary, philatelic world will not open the guest's goods or packages. If you need to unpack the goods, it is because of the problem of packaging and the need to check when receiving the goods by express. If the customer receives the goods and finds that the packaging is complete and the goods are few, he can go to the seller instead of us.
2. When purchasing things, in addition to filling in and mailing the consignee's telephone number of the world Taiwan container shipping warehouse, be sure to leave your own contact information to the seller, indicating that it is Taiwan's telephone, so that when the seller or package has problems, you can find the real contact person.
3. Working hours of Shenzhen warehouse of China Post World Taiwan International Transportation Corporation: 8:30-18:00 from Sunday to Friday, rest on Saturday and legal holidays, customer service works from Monday to Friday, and shifts on Saturday and Sunday.
4. In case of holidays or abnormal customs clearance (customs deduction), it may be a little slower, which is beyond the control of philatelic world. If some guests arbitrarily blame us for the problems of the express company and give us medium and poor comments without any communication, we will complain to the end.
5. Video surveillance devices are installed in the Taiwan collection and transportation warehouse of postal world to capture the whole packaging process. Before unpacking, guests can check whether the package is complete. When unpacking, be sure to take photos of all unpacked parts. If there is any problem, the guest cannot submit any strong proof, we will not be responsible.
6. The mail world is responsible for receiving the goods for the guests, keeping the goods and delivering them on time when they want to send them. The existing problems of express companies (such as service attitude, delay in delivery, loss / damage of goods caused by transportation) have nothing to do with our postal world. We are all reasonable people. We should distinguish clearly. We should understand that we are not express companies. For express delivery problems, please call the customer to complain. Don't come to China for convenience. It's really wrong to criticize us.
7. In case of lost goods, please inform the customer service of mailworld to check. If the lost goods are actually due to logistics transportation problems after verification, the maximum amount of compensation is three times the freight! The scope of guarantee only includes our warehouse to the designated address in Taiwan! Excluding domestic delivery to our warehouse! Please inform customer service of valuables and apply for insurance! After applying for quotation, our compensation amount is 1:1.
8. Our company clearly stipulates that fragile products, powder and liquid cannot be transported together. If fragile products are transported together, our company will not be responsible.
If you use the postal world collection and transportation service, you agree to all the above matters by default. Postal world wishes you a happy shopping!